S2:E4
Build vs Buy in the GenAI Era: Inside Belfius’ Data & AI Strategy
AI
57 min
Host
Kris PeetersGuest
HHHannes Heylen
Belfius Insurance’s Head of Data & AI, Hannes Heylen shares how his team scaled GenAI - from a fraud detection flywheel to “Nestor,” a claims copilot that speeds summaries, completeness and coverage checks. We unpack AI agents in the claims flow, build-vs-buy decisions, and why content/data governance drives LLM quality. Plus: a pragmatic delivery mantra - make it work, then right, then cheap - for CIOs, CDOs and Heads of Data.
Guest: Hannes Heylen, Head of Data & AI, Belfius Insurance
🌐 More at www.dataminded.com
What you'll see
- ▸How to pick first AI cases that prove €ROI (fraud models)
- ▸Designing a claims copilot: summarization, completeness & coverage checks
- ▸Where AI agents fit (GenAI + ML + humans) across the claims flow
- ▸Build vs. buy in 2025: foundation models, vendor flexibility, cost control
- ▸Content/data governance as the make-or-break for LLM apps
- ▸“First make it work, then right, then cheap”: an AI operating model for CIO/CDO
Tags
BelfiusGenerative AIAI AgentsBuild Vs BuyLLMData GovernanceInsurance AIThe Data Playbook
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